Frequently Asked Questions
Find comprehensive answers regarding membership access, course delivery, billing, and refunds.
How long has Coockies been established and what is Allie Tucker's culinary background?
Coockies was founded in 2021 and has taught home cooks for over 5 years. Author and chef Allie Tucker brings more than 10 years of commercial gastronomy, restaurant kitchen leadership, and recipe development, having guided over 4,500 home cooks across 25+ countries.
Do I need expensive cookware or tools to use this book?
Not at all! Allie designed the entire book around basic everyday kitchen tools: a single chef knife, a large cutting board, a stainless steel or cast-iron skillet, and a baking sheet. No expensive specialty gadgets required.
What currency are the editions billed in?
All prices are listed and billed in US Dollars (USD $). If your card is issued in another currency, your bank will convert the payment using prevailing market exchange rates.
What is your refund policy?
We offer a 100% unconditional 14-day money-back guarantee. If you do not feel more confident in the kitchen within 14 days of your purchase, email support@coockies.shop for an immediate full refund.
How do I access the digital book and video masterclasses?
Immediately upon checkout, you receive your login credentials to the digital portal and instant download links sent to your email address, accessible on any phone, tablet, or PC.
How can I contact support or ask culinary questions?
You can reach our kitchen support team anytime by emailing support@coockies.shop or calling (478) 935-8127 during business hours (Monday – Friday, 9:00 AM – 6:00 PM EST).
Still have questions?
Our dedicated customer support team is on standby to assist you with any questions or account inquiries.
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